At Instafill.ai, we prioritize the security and confidentiality of your information. We implement robust measures designed to protect your files and personal data. Below are detailed answers to frequently asked questions about our security practices:
Data Encryption and Storage
How does Instafill.ai encrypt my files?
Instafill.ai uses AES-256 encryption (Advanced Encryption Standard) to secure your files. AES-256 is a globally recognized standard, widely adopted by governments and enterprises to protect sensitive information. Encryption converts each byte of your original document into an unreadable format. Only authorized operations can decrypt these files, ensuring that your data remains secure.
Where are my files stored?
Your files are securely stored in Microsoft Azure data centers located in San Antonio, TX. Azure provides a high level of physical and digital security, including compliance with global data protection standards. We ensure that all data is handled according to strict security protocols to protect your information.
Data Access and Visibility
Who has access to my data?
Only you and explicitly authorized team members (if applicable) have access to your data. Instafill.ai generates unique encryption keys per client, ensuring data confidentiality both in transit and at rest. Neither Instafill.ai nor our subprocessors access the content of your documents. For operational purposes (debugging, statistics), we exclusively use metadata, such as the number of form fields, pages, or document types.
Can anyone access my files using the URL?
No, even if someone has the URL, they will not be able to access your data. We first verify that the user has the necessary permissions to view the file before allowing access. The file is only decrypted and displayed if the user is authorized.
How can I view my files in the app?
When you access your files in Instafill.ai, our server retrieves the encrypted data, decrypts it, and presents you with a copy of the original file. This process is secure, and decrypted data is not stored on our servers after the operation.
Two-Factor Authentication (2FA)
Does Instafill.ai support two-factor authentication?
Yes. Instafill.ai supports Two-Factor Authentication (2FA) as an optional yet highly recommended security feature. This additional verification step significantly enhances account security.
How does 2FA work?
After logging in using email/password, Google SSO, or Microsoft SSO, you receive a 6-digit verification code via SMS. This method provides quick and reliable security without requiring extra apps or software.
Can 2FA be enforced across my organization?
Yes. Organization Owners can mandate 2FA for all team members. Once activated, all team members must verify their identity using SMS codes during each login, strengthening your organization’s security posture and aligning with compliance requirements (ISO 27001, HIPAA, PCI-DSS, SOC 2).
Immediate File Deletion
Can I delete my files from Instafill.ai?
Yes, you can delete your files through the app at any time. When a file is deleted, all associated data is immediately and permanently removed from our Microsoft Azure data centers. We do not use any trash bins or temporary storage.
Can I choose to delete my files immediately after processing?
Yes. Instafill.ai provides a feature that allows you to automatically delete your files from our servers immediately after form processing. This ensures your files are not stored in any form after completion.
What limitations does immediate deletion have?
While this option enhances your control over data privacy, it limits some convenience features, such as re-filling forms automatically with previously entered data or uploaded files. Each new form submission will require re-uploading your files and re-entering information.
Compliance and Security by Design
Compliance Standards
Our subprocessors, including Microsoft Azure, comply with multiple international standards such as ISO 27001, HIPAA, and GDPR. These standards reflect our commitment to maintaining the highest security and privacy measures.
Security by Design
Security and privacy considerations are integral to our development processes. Instafill.ai incorporates robust security measures, including AES-256 encryption, 2FA, and strict access controls, right from the initial design phase.
Transparent Business Model
We maintain transparency about how and why your data is processed. Instafill.ai never sells or shares your personal information with third parties and never uses customer data to train AI models.
We are committed to maintaining your trust through strong security and clear privacy practices. If you have additional questions or require further assistance, contact us at [email protected].