“I was amazed. It got everything perfect.”
— Craig Lowther, Founder, Silverwings Benefits
At a Glance
- Company: Silverwings Benefits
- Industry: UK Government Benefits Consultancy
- Location: United Kingdom
- Forms Processed: Complex UK government benefit applications – Attendance Allowance, Pension Age Disability Payment
- Current Volume: 100 forms/month
- Target Volume: 5,000 forms/month within 12 months
- Key Challenge: 60–90 minute client calls generating transcripts that required hours of manual form completion
Introduction
Silverwings Benefits is a UK-based consultancy dedicated to helping clients apply for government benefits, often handling complex forms such as the Attendance Allowance (AA1A) and Scotland’s Pension Age Disability Payment (PADP). Founded in early 2024 and operating near Newcastle, Silverwings Benefits manages around 100 forms monthly. As demand grew, they envisioned scaling rapidly to 5,000 forms per month across multiple offices within a year. With utmost importance placed on legal compliance and data accuracy, the company sought a scalable, reliable automation solution to replace time-consuming manual data entry from lengthy client call transcripts.
The Challenge: Manual Processing Blocking Hypergrowth
Silverwings Benefits assists elderly and disabled clients through detailed phone interviews. The process, though effective initially, was unsustainable for their growth ambitions. Each client engagement required a comprehensive 60-90 minute phone call to gather all necessary information. Staff would then spend hours manually transcribing these calls and filling out government forms – documents that ranged from 32 pages (AA1A) to 88 pages (PADP). The forms required absolute precision. Given the strict accuracy requirements, manual data entry and transcription were bottlenecks that limited their capacity.
With 100 forms processed monthly, scaling to 5,000 would mean either 50 times the staff or a radical overhaul of their workflow. The need for an automation solution capable of handling complex government forms, integrating seamlessly into their existing tech stack, and scaling without proportional staff increases was clear.
The Solution
Discovering Instafill.ai marked a turning point. Craig tested it by pasting raw call transcripts directly into the platform. The results exceeded expectations.
“I didn’t put any parsing logic in at all, and it gave me a pretty accurate result. I was amazed. It got everything perfect,” Craig recalls.
The Instafill.ai team activated the form fields editor on Craig’s account, allowing real-time review and adjustments of AI-assigned field descriptions. The platform was then configured to support all aspects of the client’s workflow, emphasizing accuracy and ease of scaling.
Implementing Instafill: From Transcript to Completed Form
With Instafill.ai in place, Silverwings Benefits re-engineered its form submission process into a far more automated pipeline. The new workflow looks like this:
- Client Interview & Transcription: Held as usual, recordings are transcribed automatically with speech-to-text AI, capturing detailed client answers.
- Data Input (Email/Webhook): Transcript texts are sent via a dedicated email address or webhook, directly feeding into Instafill.ai.
- AI-Powered Form Filling: Instafill.ai processes incoming data, applying custom logic, validation rules, and mapping instructions configured in the platform – such as ensuring mandatory yes/no responses are never blank. The AI fills out the form group by group, which enhances accuracy, even for densely populated, 32-page forms.
- Result Delivery and Validation: Once completed, Instafill.ai emails back a PDF version of the form. Silverwings Benefits staff performs a quick validation. The final form is then sent to clients for e-signature, completing an otherwise manual process.
Results and Business Impact
Since implementing Instafill.ai, Silverwings Benefits has achieved remarkable outcomes:
- Enabled processing of ~100 forms monthly with near 100% accuracy and smooth workflows.
- Eliminated fragile custom scripting, simplifying scaling plans to an ambitious 5,000 forms monthly target.
- Achieved faster turnaround times, reducing manual data entry overhead and accelerating decision-making.
- Improved compliance and legal risk mitigation due to rigorous data validation at the form level.
- Empowered non-technical staff to manage complex business logic changes internally.
Craig Lowther emphasizes: “Instafill.ai’s platform gave us the confidence to scale while maintaining perfect accuracy. The support and flexibility have been critical to our growth plans.”
Future Outlook
Preparing to expand across UK offices and into additional government benefit programs, Silverwings Benefits leverages Instafill.ai’s scalability and robustness. Continuous workflow optimization and further CRM integrations are planned to solidify their leadership position in government benefits processing.